Last Updated: 26/10/2024

Thank you for shopping with SELP. Your satisfaction is important to us, and we want you to feel confident when ordering from our store. This policy outlines the conditions and process for returns, exchanges, cancellations, and refunds.

1. Eligibility for Returns

1.1. Returns are accepted only for products purchased directly from SELP via selpcare.com.

1.2. A valid proof of purchase (order number or receipt) must be provided.

1.3. You may request a return within 14 days of receiving your order.

1.4. Items purchased on sale or clearance are not eligible for return.

2. Return Process

2.1. To initiate a return, please email us at info@selpcare.com with your order number, reason for return, and any relevant photos.

2.2. Our team will review your request and reply with return instructions.

2.3. If approved, we will send you return shipping details. Return shipping costs are the responsibility of the customer.

2.4. Package the items carefully, including all original tags and packaging.

2.5. Drop off the return package at your local post office or arrange pickup.

2.6. Once received and inspected, we'll proceed with your refund or exchange.

3. Return Conditions

3.1. Items must be unused, unopened, in original condition, and in original packaging.

3.2. For hygiene reasons, opened or used cosmetic products cannot be accepted for return unless faulty.

3.3. Returns that do not meet these conditions may be refused.

3.4. Return shipping fees are the responsibility of the customer and are non-refundable, unless the return is due to our error.

3.5. If a discount was used during purchase, the refund will reflect the discounted total.

4. Refunds

4.1. Approved refunds will be issued to the original payment method.

4.2. Refunds are processed within 7 business days of receiving the return.

4.3. Depending on your bank or provider, it may take additional time for the funds to appear in your account.

5. Exchanges

5.1. For exchanges (e.g., a different product or variant), follow the return steps above.

5.2. Once we receive the returned item and confirm its condition, your replacement will be shipped to the address on file.

6. Non-Returnable Items

The following items are non-returnable:

• Gift cards or digital vouchers
• Opened or used cosmetic products (unless faulty)
• Sale or clearance items

7. Order Cancellations

7.1. Orders can be cancelled at any time before they are fulfilled and shipped.

7.2. Once your order has been fulfilled or dispatched, cancellation is no longer possible — you may instead initiate a return after delivery.

8. Subscription Cancellations

If you're subscribed to a recurring product or service:

8.1. Cancellation Deadline: Cancel before the next billing cycle to avoid charges.

8.2. How to Cancel:

• Via the cancellation link in your confirmation email
• From your SELP account under subscription settings

8.3. If you encounter issues, contact us at info@selpcare.com and we'll assist with cancellation.

9. Policy Updates

SELP reserves the right to update or modify this Return & Refund Policy at any time. Updates take effect immediately upon posting on selpcare.com.

📩 Need help? Contact our customer support team at info@selpcare.com — we're happy to assist!