Shipping policy
Shipping Policy
Last Updated: 07/08/2026
Thank you for shopping with SELP. All orders are prepared and shipped from our fulfilment centres in the European Union and the United States — your order is always dispatched from the facility closest to you.
Processing & Delivery
Orders are processed within 1–2 business days. Estimated total delivery times, including processing:
- European Union: 4–10 business days
- United Kingdom: 5–9 business days
- United States: 4–7 business days
- Norway & Switzerland: 6–10 business days
These are estimates and may occasionally vary due to carrier delays or public holidays. You'll receive a tracking link by email as soon as your order ships.
Customs & Taxes
Orders within the EU and the US ship with no additional customs charges. For Norway, Switzerland, and the UK, local import duties or taxes may apply and are the responsibility of the customer.
Order Changes & Cancellations
You can change or cancel your order at any time before it is fulfilled and shipped — just email us as soon as possible. Once dispatched, the order can no longer be changed, but you may return it after delivery in accordance with our Return & Refund Policy.
Delivery Issues
If tracking shows "delivered" but you haven't received your package, please allow 1–3 days and check with neighbours or your local pickup point. If your parcel arrives damaged, is incorrect, or goes missing (no tracking updates for 20+ days), contact us with your order number and photos where relevant — we'll send a replacement or make it right.
Contact
Questions about shipping? Reach us at info@selpcare.com.