Shipping Policy – Universe of Bricks

Welcome to Universe of Bricks! We’re excited to provide you with a seamless shopping experience for all your brick-building needs. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from our store.

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1. Shipping Methods and Delivery Timeframe

1.1 Order Processing
Orders are recorded immediately upon placement and typically processed the next business day, unless unforeseen circumstances arise (e.g., incorrect shipping details). While we aim to ship promptly, delays may occur due to high order volumes, customs procedures, or severe weather. We will notify you of any significant delays and do our best to minimize their impact.

1.2 Estimated Shipping Timeframes
Delivery times vary depending on your location. Below are approximate shipping windows by region:

Shipping Time Estimates by Region

Note: Remote areas may experience slightly longer delivery times.

1.3 Carrier Selection
We work with trusted courier partners depending on your location. At this time, we are unable to accommodate specific carrier requests.

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2. Shipping Rates and Fees

2.1 Customs Fees
All shipments are processed free of customs duties and taxes*.

*Note: Some countries may apply Delivered Duty Unpaid (DDU) terms. This means the customer is responsible for paying any local customs charges, duties, or taxes. These must be settled in order for customs to release your shipment.

2.2 Tracking Updates
Tracking may temporarily pause during customs clearance. Updates usually resume within 48–72 hours after processing.

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3. Order Cancellation or Modification

3.1 Order Cancellation
Orders can be cancelled within 6 hours after order was placed. Contact support with your order number to cancel.

3.2 Order Modification
Modifications (e.g., address changes or item edits) are possible within 24 hours. Contact our support team promptly.

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4. Delivery Attempts and Receiving the Package

Shipping partners will attempt delivery to the address provided. In case of failed delivery, a pickup notice may be issued. Please ensure your address is correct and accessible.

• 4.1 Delivered But Not Received: Wait 1–3 days. Sometimes couriers mark packages as delivered while they’re still en route.

• 4.1.1 Delivery Responsibility: Once a package is marked delivered, Universe of Bricks is no longer liable. Please file a complaint with the courier if needed, though we are happy to assist where possible.

• 4.2 Package Pickup: Pickup instructions will be included in your tracking info.

• 4.3 Lost Packages: A shipment is considered lost if there is no tracking update for 20 consecutive days.

• 4.4 Late Arrivals: Customs or external delays may impact delivery windows.

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5. Return to Sender Policy

• 5.1 Incorrect/Incomplete Address: No refunds or free replacements if address issues prevent delivery.

• 5.2 Recipient Unavailable: Same applies if the recipient is not available during delivery.

• 5.3 Tracking Failure with No Return Info: Store credit or a one-time free replacement may be offered.

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6. Order-Related Inquiries

• 6.1 Missing Items: Send a photo of the packing slip—we’ll resend the missing item.

• 6.2 Incorrect Items: Send a photo, and we’ll replace it.

• 6.3 Wrong Model: Provide visual proof—we’ll send the correct item.

• 6.4 Item Not As Expected: No refunds for personal preference if the item matches the product description.

• 6.5 Damaged/Defective Items: Send photos—we’ll send replacements.

• 6.6 Missing Pieces: Contact us with photos and your order number—we’ll ship missing parts free.

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7. Contact Us

If you have any questions or need help, please reach out:
info@universeofbricks.com

We aim to respond within 24–48 hours.

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Note: Universe of Bricks reserves the right to update this Shipping Policy without prior notice. Please review it periodically to stay informed.